Refund and Returns Policy

Last updated: February 01, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS:

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS:

To return an item, please email customer service at contact@hercapes.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging with the return form provided, then mail your return to the following address:

HerCapes.com

Attn: Returns

988 Wyoming Avenue

Exeter, PA 18643

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS:

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS:

The following items cannot be returned or exchanged:

• free gifts

• free samples

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS:

If you have any questions concerning our return policy, please contact us at: contact@hercapes.com